Title:  Senior System IT Engineer

Job Purpose

The Senior Systems Engineer is responsible for resolving escalated service issues, coaching other engineers to resolutions, engineering and implementing complex projects, and for maintaining and overseeing the technology of their assigned accounts.  This role is a key position within the service department and will be called upon to resolve the highest level of technical issues.

Main Scope/Responsibilities

• Manage and monitor all installed systems and infrastructure
• Installs, configures, and maintains system hardware, applications and application distribution systems
• Craft custom scripts, reducing the requirement of human interaction
• Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure
• Automate tasks and monitor their effectiveness
• Maintain complete technical documentation
• Proactively ensure the highest levels of systems and infrastructure availability
• Design, Implement and maintain backups, security, and redundancy strategies
• Monitoring the network and suggest improvements to network performance, capacity, and scalability
• Mentor team members on technical issues
• Reporting to the Infrastructure Manager

Education

• Engineering Degree
• Curricula: Computer Sciences

Global Experience

• 8 to 10 years 

Specific Experience in the position

• 5 years
• Experience with virtualization, databases, networks (LAN, WAN), and patch management        
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery        
• Expert Hyper-V, vSphere, Citrix, SQL, and Terminal Services 
• Experience with or knowledge of programming languages and operating systems
• High level problem-solving and communication skills working with autonomy and rigor        
• Experience with scripting skills and excellent leadership and mentoring skills        
• System certification is preferred and a Project Management certification is a plus