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Title:  Service Desk and Support Manager

Job Purpose

Managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving. 

Main Scope/Responsibilities

  • Effectively managing, developing, and training the service desk team. 
  • Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved. 
  • Conducting and sharing results from service and operation performance reviews. 
  • Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset.
  • Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.                
  • Being aware of and managing the costs of running the service desks.  

Education

  • Bac+4 minimum

Global Experience

  • 6 to 8 years

Specific Experience in the position

  • 2 to 4 years
City:  Casablanca
Country/Region:  MA
Job Req ID:  16741


Job Segment: Service Manager, Service Desk, Customer Service